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#13 Accpac Help Not working

05 Jun

Date 05 June 11

Last week one of my clients faces an issue where on his PC Client help was not working. And the error he getting is “Internet Explorer cannot display the webpage”. Is it related to Sage Accpac? No way, this error is related to Accpac.
Then why it is coming when pressing F1 to access Accpac help. It is since Accpac Help is not in the URL allows list setting in the registry.

The solution to the above problem is:
Log is to the registry by following command
“Regedit”
Then follow the following path:
MyComputer/[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions]
If not available then create one.
Further add following two values under the above key:
“MaxAllowedZone” as Dword value and set it either 1 or 2 or 3 or 4
“UrlAllowedList” as string value =”Accpac server help folder path”

After doing the above just restart your PC and enjoy your Accpac help is working now.

Aggyey

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